Purpose and Objectives
Job Purpose:
To plan, direct and co-ordinate the administrative activities and resolve queries for the Clicks Direct Medicines professional call centre on a daily basis
Job Objectives:
- To collate, route and store all correspondence received and ensure distribution to relevent department/person.
- To ensure that queries raised from within CDM and Clicks pharmacies are resolved timeously with the appropriate feedback
- To monitor and distribute reports to Supervisors on a daily basis
- To monitor relevant dashboards to ensure that SLA’s are met and patients deliveries are on time
- To liase with couriers for delivery follow up
- To manage the to-follow process
Requirements
Qualification and Experience:
- Matric – Essential
- One year within secretarial /admin position – Essential
- Business Process experience – Essential
Knowledge and Skills:
- Customer service (internal) (6months) – Desirable
- Communication skills (6 months) – Desirable
- Problem solving skills (6 months) – Desirable
- Organisational skills (6 months) – Essential
- Administrative skills (6 months) – Essential
