Certificate in Document Control and Records Management (CDCRM)

Document Control & Records Management (CDCRM)

19-20 January 2026 – Online via Microsoft Teams
27-28 January  2026 – Birchwood Hotel, Boksburg (Johannesburg)
2-3 February 2026  – Protea Hotel, Sea Point (Cape Town)
10-11 February 2026 – Online via Microsoft Teams

This course provides a strong understanding of the concepts of Document Control and Records Management and develops the requirements to help Document Controllers, Records Managers and other staff improves the control of critical documents across the organization. Using best practice and time-proven methodologies and techniques, the course enables participants to understand and implement key document control methods and improvement plans, and to understand the impact of wider information management issues and challenges.

This course uses a combination of presentations, group discussions, case studies and exercises based on real life situations. 

By the end of the course, participants will be able to:

  • Explain how Document Control and Records Management fits within the business objectives and environment of their organizations.

  • Apply key Document Control and Records Management concepts and techniques to organizing and managing documents and records.

  • Describe the most common reasons for poor document control, and how to improve the process.

  • Explain the process of planning and implementing a Document Control and Records Management (DCRM) solution.

  • Apply best practice, yet key standards to Document Control and Records Management.

This course is designed for anyone from administration to management, with full or some responsibility, at a corporate and operational level, for document and records management, document control, compliance and information governance.

Target Competencies

  • Risk analysis

  • Document process analysis

  • Knowledge of relevant standards

  • Document identification

Managing document registers

how we help

Strengthening Information Management for Organisational Success

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