High Level Emotional Intelligence and Leadership

Emotional Intelligence & Leadership

Learn how to apply proven, practical ideas and tools from the emerging science of Emotional Intelligence (EQ) to improve personal and organisational performance. Acquiring fundamental emotional intelligence techniques in dealing with stress and conflict is essential in becoming a leader of people, and not just a manager. Learn how to recognise stress and resolve conflicts and apply one-on-one discussion steps to prevent yourself and fellow employees from leaving or becoming ineffective.

  • The following vital techniques will be pinpointed and elaborated on include:
  • Learning to identify and isolate the facts in an emotionally charged situation
  • Enhancing your leadership and management ability through effective E.Q
  • Managing conflict in a diverse environment and using it to build formidable teams
  • Generating support and co-operation from your peers, subordinates and superiors by utilising Emotional Intelligence
  • Strengthening customer relationships by improving your staff’s negotiation skills
  • Identifying skills of active and perceptive listening to encourage honest communication between yourself, staff and customers
  • Distancing yourself from emotion to maintain control in argumentative and stressful discussions
  • Understand the 8 types of stress that you may operate under
  • More cohesion, collaborative teams
  • Higher level of trust and mutual support
  • Greater problem solving capacity
  • Better quality commitment and standards
  • More reliance and optimism More focused, conflict free and motivated teams
  • Smoother transition to more new roles
  • Greater influencing capacity
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Developing Strong Leaders Through Emotional Intelligence

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