{"id":1438,"date":"2017-08-24T08:01:32","date_gmt":"2017-08-24T08:01:32","guid":{"rendered":"https:\/\/www.test.gideongeneration.org\/?p=1438"},"modified":"2017-08-24T08:01:32","modified_gmt":"2017-08-24T08:01:32","slug":"outbound-call-agent","status":"publish","type":"post","link":"https:\/\/www.test.gideongeneration.org\/?p=1438","title":{"rendered":"Outbound Call Agent"},"content":{"rendered":"<p><b>Job Purpose<\/b><\/p>\n<p>To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.<\/p>\n<p><b>Essential Qualifications \u2013 NQF Level<\/b><\/p>\n<ul>\n<li>Matric \/ Grade 12 \/ National Senior Certificate<\/li>\n<\/ul>\n<p><b>Preferred Qualification<\/b><\/p>\n<p>Certificate: Call Centre , Matric \/ Grade 12 \/ National Senior Certificate<\/p>\n<p><b>Type of Exposure<\/b><\/p>\n<ul>\n<li>Working with a group and individually to identify alternative solutions to a problem<\/li>\n<li>Completing various administrative duties<\/li>\n<li>Responding to client queries both telephonically and face to face<\/li>\n<li>Capturing data<\/li>\n<li>Checking accuracy of reports and rec<\/li>\n<li>Communicating internally<\/li>\n<li>Drafting reports<\/li>\n<\/ul>\n<p><b>Minimum Experience Level<\/b><\/p>\n<p>6 months customer service and call centre or retail<\/p>\n<p><b>Technical \/ Professional Knowledge<\/b><\/p>\n<ul>\n<li>Administrative procedures and systems<\/li>\n<li>Data analysis<\/li>\n<li>Microsoft Office<\/li>\n<li>Relevant regulatory knowledge<\/li>\n<li>Business writing skills<\/li>\n<li>Compliance Knowledge<\/li>\n<li>Relevant Nedbank Human Resources policies and practices<\/li>\n<\/ul>\n<p><b>Behavioural Competencies<\/b><\/p>\n<ul>\n<li>Building Customer Loyalty<\/li>\n<li>Communication<\/li>\n<li>Decision Making<\/li>\n<li>Energy<\/li>\n<li>Stress Tolerance<\/li>\n<li>Tenacity<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/jobs.nedbank.co.za\/talentcommunity\/apply\/348935901\/?locale=en_GB\" target=\"_blank\" rel=\"noopener\">APPLY ONLINE<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Purpose To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy. Essential Qualifications \u2013 NQF Level Matric \/ Grade 12 \/ National Senior Certificate Preferred Qualification Certificate: Call Centre , Matric \/ Grade 12 \/ National Senior Certificate Type of Exposure [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1438","post","type-post","status-publish","format-standard","hentry","category-latest-jobs"],"_links":{"self":[{"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=\/wp\/v2\/posts\/1438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1438"}],"version-history":[{"count":1,"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=\/wp\/v2\/posts\/1438\/revisions"}],"predecessor-version":[{"id":1439,"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=\/wp\/v2\/posts\/1438\/revisions\/1439"}],"wp:attachment":[{"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.test.gideongeneration.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}